About Us

Since 1996, Nettles Consulting Network has strived and succeeded in becoming the leader in maximizing agency operational efficiency. Through expertise, proven methodologies and a wide variety of consensus building and communication tools, NCN delivers success at every engagement.

Laura Nettles Bio

Laura Nettles is the authority on analyzing and creating independent agency workflows that integrate technology into everyday activities. She has consulted with many agencies and brokerages on varying platforms including AMS, Applied and Delphi.  Laura’s inherent ability to communicate with employees at all levels is instrumental to the overall success of an agency workflow review. Her "hands-on" approach teaches management and employees that workflow implementation is an ongoing process, not a one-time project.  The result is a quality management program that the agency can implement, monitor and change themselves.

Experience Counts

Laura NettlesLaura has worked in the independent insurance industry for over twenty-five years. Working in both commercial and personal lines with over 100 clients, she has developed best practices for all aspects of operations.

Laura is committed to educating agencies whether it be through one on one consulting or one of her speaking engagements at industry conferences including Vertafore, IIABA, and Sitkins International. Covering topics such as Document Management, Agency Training Programs, Software Selection, and Eliminating Backlog, she has published over 50 articles in industry journals and the web. Laura wrote the Best Practices Guide to Agency Business Processes and Information Managment for the Independent Insurance Agents and Brokers of America (IIABA) which has become the industry textbook for achieving operational efficiency.

Where We Deliver

Nettles Consulting knows technology. Nettles Consulting knows the independent insurance industry.  The key to their success and yours is how Laura Nettles brings those pieces together into a successful program where your staff is incented to maximize efficiency.  Laura Nettles stays the course until everyone on your staff is on board with the process and technology improvements.

Laura Nettles builds teams, builds consensus and builds your agency's profitability.





Nettles Consulting is an active contributor to a variety of industry publications including Florida Underwriter, Agents Council for Technology, Independent Agents and Brokers, IA Magazine and American Agent and Broker.

Read Laura's blog for her latest presentations and publications.


Nettles Consulting Network is proud to have worked with over 100 independent agencies including:

  • Gates-Cole Insurance
  • Kuykendall Gardner
  • T&H Group
  • Howalt McDowell
  • Huntington Insurance
  • Allied Insurance Brokers
  • Heist Insurance
  • Deaton Insurance Group

For a comprehensive list click here.

"Our agency operations goal is to get all our people on the same page when it comes to technology and workflow.  We wanted to maximize the use of our AMS360 systems and streamline our operations.  The Nettles Process did that for us.  Using CSRs from all of our 10 offices, we documented and implemented standardized workflows in all offices – in 90 days!  In our first audit – we are 91% in compliance with our standards.  We are confident the Nettles Process helped us identify CSR capacity so we can grow revenues without adding staff."

Thomas Cole, Vice President

Gates-Cole Insurance