Monitoring Compliance

Developing and implementing standards does not ensure the staff will actually follow the listed procedures.  Training does not always result in staff changes in behavior.  The only way to ensure compliance is to implement ongoing monitoring, feedback and additional training.

Our Quality Assurance program combines transaction reviews and automated client and policy reviews to ensure staff compliance.  Our program also teaches managers and leaders how to hold the staff accountable to ensure workflows are properly being implemented.

Renewal Documentation Chart
It is not enough to implement agency best practices. You have to monitor to make sure the service team is actually following the guidelines.