Balancing agency culture and the need for structure is going to be a main challenge of the new decade.  Through a series for interviews, surveys and a review of management system data, we identify opportunities to improve your service delivery model without compromising on your agency’s culture and values.

Implementing new technologies is a process, not a project.  Quantifying productivity is the key to ensuring results with your service team.  We create operational benchmarks, beginning with a productivity baseline for service team performance.  We teach your managers and leaders how to manage staff workload and identify capacity.  This improves your ability to manage your growth.